Shipping policy
CLICK AND COLLECT
We offer a free Click and Collect service on all online orders. To use this service select "Pickup" at checkout (THE BOX NEXT TO "SHIP" IN "DELIVERY").
When your order is ready for collection we will send an advisory email.
SHIPPING
Our shipping costs and options depend on your location. We ship to addresses in mainland UK, The Highlands, Channel Islands, Northern Ireland and the EU. We do not ship to countries outside of these territories.
Postage for each territory is available at the following rates:
Mainland UK
You can choose the service level you want for all "paid" shipping tiers:
| Basket | Standard (2-3 working days, Royal Mail) | Premium Next Working Day (DHL) |
|---|---|---|
| Under £100 | £3.99 | £5.99 |
| £100 to £149.99 | Free | £1.99 |
| £150+ | Free | Free |
Please see "Order Dispatch Guidelines" below for further clarification on the service levels indicated above.
The Highlands and Northern Ireland
Flat Rate charge on all orders (2-4 business days): £9.99
Channel Islands
Flat Rate charge on all orders (2-11 business days): £24.99
EU Countries
Shipping is calculated at checkout depending on your order content and your location.
ORDER DISPATCH GUIDELINES
Our aim is to despatch all orders received by 2pm on the day of receipt. Please note our dispatch and delivery days are on WEEKDAYS ONLY. No order will be dispatched or delivered on a weekend, i.e. if you order after 2pm on a Friday your order will be processed on the following Monday. If you order before 2pm on a Friday the earliest your order will arrive will be the following Monday (premium service). We do not offer a Saturday delivery service due to the unreliability of this courier service compared to weekday services.
STOCK AVAILABILITY
While we do our best to maintain our stock levels across the board from time to time we may be out of stock of certain items. We will always call / email to advise of any delays and suggest substitute products (if possible) in these instances.
Please note that all orders will only be dispatched once all items are available. We will not part-despatch orders unless there are special circumstances that we have agreed with you first.